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Frequently Asked Questions

How to Update Personal Details

Please click the Update Details link in any of your previous survey invites to amend and/or update your email address and relevant personal information. If you are unable to locate previous survey invites, then please use the message box below with your updated information and include your Flybuys card number (if you have one) so we can change or update your personal details in our panel database.

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Who is Consumerlink?

Consumerlink is owned by Colmar Brunton so you can trust their surveys as much as you do ours.

I am interested to join your panel, where do I sign up?

If you would like to be a part of our research panel, you are most welcome to join us by going to http://colmarbrunton.co.nz/join-our-panel/ and register your details. Our website will give you some information about the types of research that we do. Once you are registered, we are then able to contact you when we have research that may be suitable for you.

Who will see my information/confidentiality concerns

We adhere to the Market Research Code of Ethics and as such, your personal details are confidential and will not be shared or sold to third parties. Your answers are grouped together along with others so that it will not be identified to you.

Why am I not receiving any surveys from You Say?

The YouSay panel is undergoing transition at the moment. All Fly Buys members will be migrated to our Fly Buys Consumer panel; if you are not yet a member of Fly Buys, you can register to become a Fly Buys member so you can continue receiving Colmar Brunton surveys to collect FlyBuys points.

I want to receive more surveys

Click the Update Details in your survey invite, verify your email address and tick your preferred survey frequency from the drop down list.

I wish to Unsubscribe from this survey/I do not want to receive any more survey invites from Colmar Brunton

Please click the Unsubscribe button in your survey invite to remove yourself from the survey.

I didn’t get any confirmation text or email for my session

If you have qualified to do a tasting session but did not receive any confirmation email, please email sensory@colmarbrunton.co.nz and the lovely ladies will sort you out.

I just received the survey invite and the survey is now closed?

Quotas are closing fast we just need a few people to complete our survey and we immediately got the required number of completes within a few minutes.

There is no one in the household in that age group

Please click the Update details in your survey invite to amend your details in our survey panel database so you receive the appropriate survey invites.

I get the technical error page

Sometimes you may encounter this issue due to the internet browser setting in the device you are using to access this survey. If this happens, please do the survey on a different browser or on another device (Just copy and paste the survey link on another browser).

Please also note that the survey will time out each time you refresh/close or open the survey, you will need to wait for 10 minutes to be able to access the survey again.

If you are still unable to do the survey, please send us the screenshot of the issue along with the version of the browser you are using and we will look into the matter.

The drag and drop option is not working

The issue seems to be with members using a PC/Laptop computer that has a touch screen and/or different devices that are not compatible. If it is the case that you are using a touchscreen computer, please try using the touchscreen for the drag and drop section of the survey?

This also occurs in a small number of cases with the Google Chrome browser as well. In the meantime, could you please try continuing the survey on a different browser like Firefox or Internet Explorer. (Just copy and paste the survey link on another browser).

If you continue to have issues please send us a screenshot and we’ll investigate further.

I get stuck and can’t get past a page, the survey freezes mid-survey/there is no arrow or Next button showing//video would not play/the scale won’t slide

More often than not, you have been Timed Out of the survey. This usually happens when you leave the survey, say to make a cup of tea or have gone on a break and there is no activity in the survey. In such cases, you will need to wait for 10 minutes to be able to access the surveys again.

I click the Take Survey button and it is asking for a Code and Password

Our regular Colmar Brunton surveys should not ask for a code and password unless you are sampled from the You Say panel, in which case you need to log-in using your email address as your Username and enter your password.

I click the Take Survey button and it will not open or load properly/I get a blank screen

Sometimes you may encounter this issue due to the internet browser setting in the device you are using to access this survey. If this happens, please do the survey on a different browser or on another device (Just copy and paste the survey link on another browser).

Please also note that the survey will time out each time you refresh/close or open the survey, you will need to wait for 10 minutes to be able to access the survey again.

If you are still unable to do the survey, please send us the screenshot of the issue along with the version of the browser you are using and we will look into the matter.

May I opt for Airpoints instead of FlyBuys points

Unfortunately, Colmar Brunton can only issue FlyBuys points and not Airpoints which is why, when signing up for our panel, new members cannot use their Airpoints FlyBuys card number to register for Colmar Brunton surveys.

I need a new FlyBuys card/I haven’t received an item I have redeemed through FlyBuys

As the research company, Colmar Brunton do not issue FlyBuys cards.

You need to contact FlyBuys directly via flybuys.co.nz or by calling the Fly Buys Service Centre on 0800 359 2897 and they will be happy to assist you with this.

I’ve done a few surveys and my FlyBuys points are not showing in my FlyBuys account

Fly Buys points are processed 14 days after the survey close date mentioned in the survey invite. To know more you can click here Colmar Brunton points.

Where do I see winners of Prize Draws?

You can view the winners of our surveys in the Check out our survey winners’ link here: http://www.colmarbrunton.co.nz/join-our-panel/

I received a notification that I won in the prize draw, how do I know if the email is legit?

Notification emails for cash or voucher prizes would be coming from survey@colmarbrunton.co.nz, from the same email address that sends out survey invites.

If your question is not related above, leave a message below.
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