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  • Dick Brunton on Improving Customer Experiences

    Dick Brunton on Improving Customer Experiences

    Dick Brunton, co-founder of market research company Colmar Brunton, finds too many New Zealand firms are doing it wrong by relying on formulas. A recent survey from Colmar Brunton on the customer experience was widely reported in the media, focusing particularly on exalting the banks and caning the telecommunication companies.…
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We have partnered with the TIA and the AA to produce the AA Mood of the New Zealand…



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As part of the Ad Impact Awards, Colmar Brunton asked approximately 4000 Kiwi consumers for their thoughts on…



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Annual Perceptions of Asia Survey

Monday, 16 April 2012 14:00

The Perceptions of Asia survey we carry out annually for the Asia New Zealand Foundation found that shared…



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Do TV Ads "Wear Out"?

Thursday, 05 April 2012 11:53

Broadly speaking, the response generated by a TV ad doesn't change much over time. True "wearout" of a…



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What We Can Learn from Iconic Brands

Thursday, 05 April 2012 11:47

In today's complex and busy world, brand names are everywhere—plastered all over websites, inside subway cars, on the…



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Ideals: The New Engine

Thursday, 05 April 2012 10:43

"Doing well by doing good" - is that really attainable? We have always thought so, but now we…



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Benefits to a Brand of a Satisfied Customer

Wednesday, 22 February 2012 12:09

What Are the Benefits to a Brand of a Satisfied Customer? While customer satisfaction is a critical component of…



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The New Engine of Business Growth

Wednesday, 22 February 2012 12:05

"Doing well by doing good"— is that really attainable? We have always thought so, but now we have proof.…



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With no let-up in the unstoppable rise of social media, there is a pressing need for a better…



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This recent study by the WPP group identifies major opportunities for brands and retailers. It breaks new ground…



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While at an overall level, men and women give similar ratings to ads, they respond differently to individual ads.…



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For many years, a smooth green stone has sat on my desk. It's a piece of serpentine that I…



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